How to connect with Australia Post

Register at Australia Post Developer Centre

To connect with Australia Post, you'll need to obtain an API key. Follow these steps:

1. 1Firstly, you need to register at the Australia Post Developer Centre
2. 2Visit: https://developers.auspost.com.au/
3. 3Create a new developer account or login if you already have one

IMPORTANT: Registration Requirements

When registering, you must follow these specific requirements:

1. 1a. Choose "Australia Post eParcel accounts" (Returndotai – AusPost integration only supports eParcel account's API. For other services, please contact us)
2. 2b. Select "Other" when asked about their platform partner (view picture below)
3. 3c. Enter "OmegaTheme" or "Returndotai Returns" as their preferred provider

Complete Registration

1. 1Complete the rest of the form with your business details
2. 2Include your business name, address, and contact information
3. 3Submit the request for review
4. 4Australia Post will review your request and provide you with a production API Key
5. 5This review process may take a few business days

Connect Australia Post to Returndotai

Once you have your API Key:

1. 1Log in to your Returndotai Returns dashboard
2. 2Navigate to the "Settings" section > "Logistics" tab
3. 3Look for the Australia Post integration option and click "Connect" or "Set up"
4. 4You'll be prompted to enter your API Key. Paste the key you received from Australia Post into this field
5. 5Click "Connect" to establish the connection

Configure Package Settings

After connecting:

1. 1Set your default package sizes and types
2. 2Make sure method "Ship with pre-paid label" is enabled

Create Test Return Request

Before going live:

1. 1Create a test return request on return page
2. 2Choose "Ship pre-paid label" for return method
3. 3Note: This method is only displayed on return page if you enable it in the app as mentioned in Step 3

Submit and Verify Label

1. 1Submit the test return request
2. 2Go into the app, open this request at "Return management" tab
3. 3Click to approve the request
4. 4Select the appropriate shipping carrier if prompted
5. 5Verify that the label is created correctly and contains accurate information

Additional Resources

For more detailed information on creating and printing return labels, refer to our comprehensive guide on label generation and management.

Common Issues and Solutions

If you encounter any issues, try these troubleshooting steps:

1. 1If you encounter any issues with label generation, double-check your API key and connection settings
2. 2Ensure your account has sufficient balance for label creation if applicable
3. 3Verify that you selected "eParcel accounts" during registration
4. 4Confirm that you entered "OmegaTheme" or "Returndotai Returns" as the preferred provider
5. 5Check that your package dimensions and weight are within Australia Post limits

Contact Support

For any persistent issues:

• Contact Australia Post developer support at https://developers.auspost.com.au/support
• Contact our customer service team for integration assistance
• Provide your API key (last 4 characters only) and error details when seeking help