Introduction
This guide will walk you through the process of creating and printing return labels for customer returns. Following these steps will ensure smooth processing of return requests.
Access this feature
Navigate to /returns in your application.
Step 1: Access Return Requests
Navigate to Management Tab
- 1Log in to your merchant dashboard
- 2Navigate to the "Management" tab
- 3Locate the return request for which you need to create a label
Management Tab Return Requests
Screenshot showing Management tab with list of return requests
Step 2: Create a Return Label
Open and Approve Return Request
- 1Open the specific return request
- 2Click the "Approve" button
- 3Select the appropriate shipping carrier if prompted
Approve Return Request
Screenshot showing return request detail page with Approve button
Choose Return Label Option
Choose 1 of 3 options for return label:
- Automated - System automatically generates label with default settings
- Manual - Enter package details manually for custom configuration
- Select return shipping method later - Defer label generation for later
Return Label Options
Screenshot showing three return label options: Automated, Manual, and Select later
Enter Package Details (For Automated/Manual)
For the Automated or Manual option, enter the package dimensions and weight if required.
- Length (in inches or centimeters)
- Width (in inches or centimeters)
- Height (in inches or centimeters)
- Weight (in pounds or kilograms)
Package Dimensions and Weight
Screenshot showing package dimensions and weight input form
Choose Shipping Service Level
Choose the shipping service level (e.g., Ground, Express).
Shipping Service Level
Screenshot showing shipping service level options like Ground, Express, Priority
Review and Confirm
- 1Review all information for accuracy
- 2Verify shipping address, package details, and carrier selection
- 3Confirm to generate the label
Review Label Information
Screenshot showing label review page with all details before confirmation
Step 3: Print the Return Label
Download and Print Label
Once the label is generated, you can download it as a PDF and print it, or send it directly to the customer via email.
- 1Click "Download Label" to save the PDF file
- 2Open the PDF and print using your label printer or standard printer
- 3Alternatively, use "Email to Customer" to send the label automatically
Download and Print Label
Screenshot showing generated label with Download and Email options
Troubleshooting
Common Label Generation Issues
If you encounter issues generating labels, follow these steps:
- 1If a label fails to generate, verify that all required fields are filled correctly
- 2Ensure your account with the shipping carrier is active and in good standing
- 3Check that your warehouse address in the system exactly matches the address in your carrier account
- 4Verify that package dimensions and weight are within carrier limits
- 5If issues persist, contact our support team for assistance
Troubleshooting Label Errors
Screenshot showing error message and troubleshooting steps
Key Features
Three Label Generation Options
Choose between Automated, Manual, or deferred label generation to fit your workflow
Multi-Carrier Support
Generate labels for multiple shipping carriers from a single interface
Flexible Service Levels
Choose from various shipping speeds including Ground, Express, and Priority
Automated Customer Notification
Automatically email return labels to customers when generated
PDF Download
Download labels as PDF files for printing or archiving
Package Customization
Enter custom package dimensions and weight for accurate shipping rates
Important Notes
Update Shipping Options Regularly
Regularly update your return policy and shipping options to reflect current carrier services and rates.
Offer Multiple Carrier Options
Consider offering multiple carrier options to customers for flexibility and better delivery experiences.
Quality Check Process
Implement a quality check process to ensure labels are printed clearly and accurately before sending to customers.
Verify Address Matching
Always ensure your warehouse address in the system exactly matches your carrier account address to avoid label generation failures.
Use Automated for Speed
Use the Automated option for quick label generation when package details are standard and consistent.
Check Package Limits
Verify that package dimensions and weight are within your carrier's limits before generating labels to avoid errors.
Related Articles
How to connect with Shipway
Integrate Shipway API for shipping label generation and tracking
How to connect with ShipStation
Set up ShipStation integration for multi-carrier shipping management
How to get API tokens from SendCloud
Obtain and configure SendCloud API credentials for shipping integration
Set up shipping carriers & account integration
Configure shipping carrier accounts and integrate with your return workflow