Multi-language

What it Does

Multi-language support enables you to provide a fully localized return portal experience for customers around the world.

• Offer return services in multiple languages
• Reduce customer misunderstandings and confusion
• Improve accessibility for international customers
• Customize content for each language independently
• Better customer experience across different regions
• Support global expansion of your business

Features by Plan

Multi-language capabilities vary by subscription plan:

• Starter Plan: Change default language from English to another language
• Professional Plan: Add multiple languages and customize content for each
• Premium Plan: Add multiple languages and customize content for each

Step 1: Accessing Language and Translation Settings

To begin configuring multi-language support:

1. 1Open the application and navigate to Customization > Return page
2. 2Scroll down until you find the "Language and translation" section
3. 3This section contains all language configuration options

Change Default Language

For users on the Starter Plan, you can change the default language from English:

1. 1Identify the current default language (typically English)
2. 2Click the "Change default" button
3. 3Click on the language dropdown menu to view available languages
4. 4Select the desired language from the list
5. 5Save your changes

Starter Plan Limitations

Important notes for Starter Plan users:

• Only one language can be active at a time
• Cannot add multiple languages simultaneously
• Cannot customize language content
• Upgrade to Professional or Premium for advanced features

Add New Languages

For users on Professional and Premium Plans, you can add multiple languages:

1. 1Navigate to Customization > Return page > "Language and translation" section
2. 2Click the "Add Language" button
3. 3View the list of available languages
4. 4Select the desired languages to add to the application
5. 5Multiple languages can be selected and added
6. 6Confirm your language selections

Editing Content for Each Language

Customize the text and content for each language independently:

1. 1Select the language you want to edit from your added languages
2. 2Click the "Edit content" button to enter the content editing interface
3. 3Choose the section you wish to edit from the list of options

Editable Sections

You can customize content for the following sections:

• Login page - Welcome messages and login instructions
• Request action - Action buttons and prompts
• Stepper - Step-by-step progress indicators
• Return request - Return form fields and labels
• Exchange request - Exchange form fields and labels
• History page - Order history labels and status text
• Return method - Shipping method descriptions
• Refund resolution - Refund option labels and descriptions
• Exchange resolution - Exchange option labels and descriptions
• Error message - Error notifications and validation messages

Save Your Changes

After editing content:

1. 1Review your translated content for accuracy
2. 2Click the "Save" button to apply the changes
3. 3Changes will be applied to the selected language
4. 4Repeat the process for other sections as needed
5. 5Test the return portal in each language to verify translations

How Customers Select Language

When multiple languages are available, customers can select their preferred language:

1. 1Customer accesses the return portal
2. 2Language selector appears (typically in header or footer)
3. 3Customer selects their preferred language from available options
4. 4Entire return portal updates to display in selected language
5. 5Language preference is remembered for the session

Localized Experience Benefits

Customers benefit from a fully localized return experience:

• All text appears in their native language
• Reduced confusion and support inquiries
• Faster completion of return requests
• Increased customer satisfaction and trust
• Better understanding of return policies
• More accessible for non-English speakers

Translation Quality

Ensure high-quality translations for the best customer experience:

• Use professional translation services when possible
• Have native speakers review translations
• Maintain consistent terminology across all sections
• Consider cultural nuances and local expressions
• Test translations with real customers
• Update translations when you change content in the default language

Maintaining Translations

Keep your translations up to date:

1. 1Review translations regularly for accuracy
2. 2Update all language versions when making policy changes
3. 3Track which sections have been translated for each language
4. 4Create a translation workflow for content updates
5. 5Monitor customer feedback about translation quality
6. 6Keep a glossary of key terms for consistency