Free, customizable return policy templates for your Shopify store. Choose the policy that best fits your brand and business model. Copy, paste, and customize.
Best for luxury and premium brands. Builds maximum customer trust.
RETURN POLICY Return Window: 60 days from delivery Condition: Items must be in original condition with tags attached Excluded Items: None (all items returnable) Return Shipping: Free return shipping on all orders Restocking Fee: None HOW TO RETURN: 1. Visit [your-store.com/returns] 2. Enter your order number and email 3. Select items to return 4. Print your free return label 5. Drop off at any [carrier] location REFUND TIMELINE: - Refunds processed within 5-7 business days of receiving your return - Original payment method credited - Store credit available instantly (with 10% bonus) EXCHANGES: - Free exchanges for different size or color - Product exchanges available with price adjustment - Exchanges processed within 3-5 business days DEFECTIVE/DAMAGED ITEMS: - Free return shipping for defective items - Expedited replacement sent immediately - Full refund available QUESTIONS? Contact our support team at support@[your-store].com or visit our help center. Last Updated: [Current Date]
Balanced policy for most Shopify stores. Fair to both customer and merchant.
RETURN POLICY Return Window: 30 days from delivery Condition: Items must be unworn, unwashed, with tags attached Excluded Items: Final sale items, intimate apparel, gift cards Return Shipping: Customer responsible ($8 flat rate), Free for exchanges Restocking Fee: None for standard returns HOW TO RETURN: 1. Visit [your-store.com/returns] 2. Enter your order number and email 3. Select items and return reason 4. Choose refund or exchange 5. Print return label and ship within 7 days REFUND TIMELINE: - Refunds processed within 7-10 business days of receiving your return - Original payment method credited - Store credit available instantly (with 15% bonus) EXCHANGES: - Free return shipping for exchanges - Size/color exchanges processed first - Product exchanges available with price difference handling DEFECTIVE/DAMAGED ITEMS: - Free return shipping for defective items - Photo verification required - Replacement or full refund provided NON-RETURNABLE ITEMS: - Items marked "Final Sale" at checkout - Gift cards and digital products - Opened hygiene products QUESTIONS? Email us at support@[your-store].com Last Updated: [Current Date]
For stores with thin margins or high return abuse. Protects profitability.
RETURN POLICY Return Window: 14 days from delivery Condition: Items must be in original, unopened packaging with all tags attached Excluded Items: Opened items, electronics, final sale, clearance, intimate apparel Return Shipping: Customer responsible for all return shipping costs Restocking Fee: 15% restocking fee on all returns HOW TO RETURN: 1. Contact support@[your-store].com within 14 days 2. Provide order number, item(s), and reason 3. Await return authorization (RMA) number 4. Ship item with RMA number clearly marked 5. Returns without RMA will be rejected REFUND TIMELINE: - Returns must be received within 14 days of delivery - Refunds processed within 10-14 business days after inspection - 15% restocking fee deducted from refund - Original shipping costs non-refundable EXCHANGES: - Exchange for store credit only (no restocking fee) - Must be requested within 14 days - Customer pays return and new shipping costs - Subject to availability DEFECTIVE/DAMAGED ITEMS: - Report within 48 hours of delivery with photos - Free return shipping with pre-approval - Replacement or full refund (no restocking fee) - Must provide clear photos of damage NON-RETURNABLE ITEMS: - Opened or used items - Items without original packaging - Final sale, clearance, or promotional items - Gift cards, digital downloads We reserve the right to refuse returns that don't meet our conditions. QUESTIONS? Email support@[your-store].com Last Updated: [Current Date]
Optimized to maximize exchanges over refunds. Reduces revenue loss.
RETURN & EXCHANGE POLICY Return Window: 30 days from delivery Our Commitment: We want you to love your purchase. If something isn't right, we'll make it right. EXCHANGE BENEFITS (Recommended): ✓ FREE return shipping ✓ 15% bonus store credit ✓ Fast-track processing (24-48 hours) ✓ Keep shopping, no waiting for refunds STANDARD REFUND: - $7.99 return shipping fee - 7-10 business day processing - Original shipping non-refundable HOW TO START A RETURN: 1. Visit [your-store.com/returns] 2. Enter order number and email 3. Select items 4. Choose your preferred resolution: • Exchange for different size/color (FREE shipping) • Exchange for store credit (+15% bonus, FREE shipping) • Refund to original payment ($7.99 shipping fee) EXCHANGE OPTIONS: - Variant Exchange: Different size or color of same item - Product Exchange: Different item (we'll handle price difference) - Store Credit: Get 15% extra to shop our full catalog REFUND TIMELINE: - Exchanges: 24-48 hour processing - Store Credit: Instant upon return receipt - Refunds: 7-10 business days ITEM CONDITION: - Must be unworn/unused with tags attached - Original packaging preferred - Items must be in resalable condition NON-RETURNABLE ITEMS: - Final sale items (marked at checkout) - Gift cards - Intimate apparel (hygiene reasons) DEFECTIVE ITEMS: - Free return shipping - Immediate replacement or full refund - Contact us with photos for fastest resolution QUESTIONS? Our team is here to help: support@[your-store].com Last Updated: [Current Date]
[your-store.com] → Your domain[carrier] → USPS, UPS, FedEx, etc.[Current Date] → Today's datesupport@[your-store].com → Your emailThese templates are a great start, but Returndotai automates enforcement, approvals, and the entire return experience.
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