How Returndotai handles your data
Your privacy is important to us. Returndotai ("we," "us," or "our") is committed to protecting your personal information and being transparent about how we collect, use, and share it. This Privacy Policy describes our practices regarding personal data collected through our returns management platform for Shopify merchants (the "Service").
BY USING THE SERVICE, YOU AGREE TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE SERVICE.
This Privacy Policy applies to personal information we collect and process through:
We collect information that you provide when you:
Create a Merchant Account:
Subscribe to Services:
When you use our Service, we automatically collect:
When a merchant uses the Service, we process personal information about the merchant's own customers (for example name, email address, phone number, shipping address, order and return details, and photos or notes submitted with a return). We process this information on the merchant's behalf and under the merchant's instructions, to run the returns portal and related notifications. The merchant is responsible for how it uses that information and for its own privacy notice to its customers. If you are a customer of a merchant and want to access, correct or delete your information, please contact that merchant directly. If a merchant needs a data processing agreement, they can request one at privacy@returndotai.com.
We keep personal information for as long as needed to provide the Service and for legitimate business and legal purposes. When a merchant account ends, data is handled as described in our Terms of Service (Section 5.2).
We use technical and organizational measures designed to protect personal information, including encryption in transit (TLS/SSL) and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a data breach affecting your personal information occurs, we will notify affected parties as required by applicable law.
Depending on your location, you may have the following rights:
These rights may come from laws such as the EU and UK GDPR, US state privacy laws such as the California Consumer Privacy Act, and India's Digital Personal Data Protection Act, 2023. We do not sell personal information. To exercise a right, or to raise a privacy grievance, email privacy@returndotai.com. We may need to verify your identity and will respond within the time required by applicable law.
Your information may be transferred to and processed in countries other than your country of residence. Where required, we use appropriate safeguards, such as standard contractual clauses, to protect your data during international transfers.
Our Service is not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us immediately at privacy@returndotai.com.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or post a notice on our website. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
END OF PRIVACY POLICY
