How to resend notification in management details

What You Can Do

The resend notification feature provides several powerful capabilities for managing email communications:

• Resend any previous email: Send any email that was previously sent or failed to send
• Timeline integration: Resend emails directly from the timeline
• Timeline updates: Automatically updates timeline with resend actions
• Error recovery: Easily recover from failed email deliveries
• One-click resend: Quick resending without additional steps

Overview

Resend notifications directly from the timeline list on the return detail or exchange detail page. Each notification entry in the timeline has its own resend button for quick one-click resending of previously sent emails.

Step 1: Locate the Timeline Section

Scroll down to the timeline section on the return detail or exchange detail page. The timeline shows a chronological list of all actions and notifications related to this order.

1. 1Navigate to the return detail or exchange detail page
2. 2Scroll down to the "Timeline" section
3. 3Review the list of previously sent notifications

Step 2: Select Resend from Timeline Entry

Each notification entry in the timeline list has its own resend button. Click the resend button next to the specific notification you want to resend.

1. 1Find the notification entry in the timeline list
2. 2Look for the resend icon/button next to the notification
3. 3Click the resend button for that specific notification
4. 4The notification will be resent immediately with the same content

Step 3: Verify Resend Action

After clicking the resend button from the timeline, the system will immediately resend the notification and add a new entry to the timeline confirming the resend action.

1. 1Check for a success message or confirmation
2. 2Look for a new timeline entry showing the resend action
3. 3Verify the timestamp of the resent notification

Preview Emails from Timeline

You can also preview previously sent emails directly from the order timeline without needing to resend them.

1. 1Scroll to the timeline section on the order details page
2. 2Locate the email notification entry you want to review
3. 3Click on the email entry to preview its content
4. 4View the full email that was sent to the customer

Automatic Timeline Updates

Every time you resend a notification, the action is automatically logged in the timeline with a timestamp and details about which notification was resent.

1. 1After resending a notification, check the timeline
2. 2Look for the new entry indicating the resend action
3. 3View details including timestamp, notification type, and recipient

When Resend is Available

The resend notification feature is only available for emails that meet specific criteria to ensure system integrity and prevent spam.

1. 1The notification template must be enabled in your notification settings
2. 2The email must have been sent at least once before
3. 3The original email must have a valid recipient address
4. 4You must have the appropriate permissions to resend notifications

Troubleshooting Common Issues

If you encounter problems with the resend notification feature, try these solutions:

• If you don't see the resend option: Check that the notification template is enabled in Settings > Notifications
• If the email preview is empty: Verify that the notification was sent previously
• If the send button is disabled: Ensure the customer has a valid email address on file
• If emails continue to fail: Check your email service provider settings and spam filters